stopCOVID.co

Software Engineer | New York, NY Feb 2020 - May 2020

Chat-based platform offering free training drills to essential workers during COVID19.

• Part of the team that launched stopCOVID.co using the ESLWorks API to deliver training to essential workers.
• Built a subscription system that improved user intake by 80% by creating new services, hooks, conditionals and queries.
• Built and designed a standalone Reporting App in Django that merged legacy and new data, using tools such as python dataclasses, marshmallow schemas, unittest, fixtures, and AWS Aurora.
• Ruby on Rails Django PostgreSQL Twilio AWS Serverless

ESL Works

Software Engineer | New York, NY Sept 2019 - May 2020

Chat-based platform providing English language training to the blue collar workers.

• As the first engineering hire, I worked directly with the CTO to scale and improve an existing Ruby on Rails API and React & Redux UI by designing and implementing an event driven architecture resulting in 90% reduction of manual intervention and interactive conversational experiences.
• Built a scheduling and reminder system that increased user response by 60%. Achieved this by writing an algorithm that joined queries and returned the optimal time for user engagement.
• Developed a text and audio auto-grading system that reduced the need of human intervention by 90% using Brain JS, PostgreSQL, AWS Polly.
• Built a notification system that reduced customer support efforts and improved the response time to users from 1 hour to 5 minutes using the Slack API.
• Created a reporting system that generated custom strategic reports for clients that included personalized data about employee progress that were delivered over SMS, WhatsApp and Email using Twilio API and Sendgrid API.
• Ruby on Rails React Slack API PostgreSQL Twilio Sendgrid AWS Heroku Redis

12 Chairs Cafe

Assistant Manager | New York, NY 2017 - 2019

• Trusted by restaurant owners to open and close the restaurant, ensuring all required daily operations procedures were met.
• Responsible for training of new staff, successfully trained over 20 servers.
• Focused on providing the highest level of service to all customers and assisting in resolving even the most difficult issues.
• Customer Service Management Teamwork

SKY Wireless

Store Manager | New York, NY 2016 - 2017

• Store manager responsible for financial performance of the store and staff. The store saw an increase of sales by 30%. Supervised 7 store employees and was responsible for scheduling, reporting, and training of store staff.
• Negotiation Listening Leadership